Business Services​

Business Services​


Using your expertise to perform tasks that deliver a service for others (e.g. building web sites)

Major variations

Offering services in person versus online. Standardised versus personalised services. One-off delivery of a service versus ongoing provision.

Potential impacts

  • Support businesses in your community by making it easier for them to focus on their core operations
  • Introduce technical or business skills not readily available locally to make local industry more competitive
  • Providing employment and livelihoods to the people performing the services 


  • This can allow you to use technical or business skills you have available in your team or community to earn additional revenue


  • Managing customer relationships, understanding their requirements, and project management for on-time delivery and profitability are all important aspects of this as well as being good at delivering the service itself. 
  • The market can be very competitive, particularly for services offered online for the global market. 

Business model canvas

Key partners

  • Other organisations providing services to your target market
  • Others providing similar services – you may be able to join forces or sub-contract each other
  • Technical colleges or other educational institutes who provide training in the type of services you offer

Key activities

  • Attracting customers
  • Understanding customer requirements
  • Performing the service

Key resources

  • Expertise or skills
  • Any equipment necessary e.g. computers
  • Good internet connection essential for performing services remotely

Value propositions

  • Good quality outcomes
  • For local clients – offering understanding of the local context
  • For remote clients – the ratio of quality to price will be important as you will be competing globally
  • Offer a personal touch for services not readily available locally

Customer relationships

  • Mainly personal service 
  • Some co-creation with clients


  • Sell to users of your space
  • Social media & local advertising
  • Online channels for services that can be performed remotely

Customer segments

  • Those in your community who need the service in question (it may not only be businesses)
  • Those elsewhere in the world who want remote services
  • Government or donor organisations who may subsidise provision of services to certain groups

Cost structure

  • Time spent and materials used in performing the service
  • Advertising & marketing costs
  • Cost of any machinery or equipment used in performing the service, e.g. computers, printers

Revenue streams

  • Charge for time and materials (any direct costs) in performing the service
  • Fixed fee for the project or service outcome
  • Ongoing charges for repeat services or maintenance 
  • Funding from government or charities for marginalised groups to get access to services, e.g. marketing services for informal sector artisans

Complementary models

Supporting others to develop knowledge and skills with the focus on education and certification​
Creating shared access to a community and/or other assets (space and equipment)​
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